We are thrilled to have Jimmy Diffee from The Bokka Group join us at our 2019 DCX Summit. Here’s a quick profile to help you get to know him better.

About Jimmy

Jimmy is a customer experience expert and keynote speaker for the home building industry. He has a background in user-centered design and possesses an intimate knowledge of research and technological tools for creating memorable user experiences.



Jimmy’s Previous Experience

With 20 years of experience, Jimmy uses customer data to improve home sales, reviews, and referrals through user-centered programs. As the author of the Home Buyer Conversion Report, he’s responsible for conducting usability research at Bokka. As Creative Director, he turns this data into customer experience strategies that work.

He also has been responsible for award-winning campaigns for a variety of industries outside home building. For the past 10 years he’s applied cutting-edge technologies & best-practices from these industries to new home sales programs.


  • Author of the annual Home Buyer Conversion Report
  • Serves on the judging panel for national builder-industry award shows


To hear Jimmy speak at DCX, register here.

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